| Issue ID | 1313082 |
| Internal NHTSA # | 10899127 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2010 |
| File date | 29/08/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | "takata recall" six months after the takata safety recall was issued i contacted mercedes benz costumer service via phone asking for a time line as to when and how they plan to resolve the situation. The answer i received was that they not only have no timeline to resolve the matter but that the problem involving my car model was not a priority since they have had no incidents. I am filling this complain because the manufacturer is failing to resolve the matter in a timely manner. Mercedes benz is unable to provide me with any specific plans to remedy the safety recall for my vehicle six months after the recall was issued. They cited the recall is a precautionary measure, that they have had no incidents and when confronted with the fact that other manufacturers have plans or are fixing the issue, i was told "they must have had incidents". Am i to conclude they are waiting for an accident in one of their cars to start acting upon this issue? |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHAPPAQUA, NY |
| VIN pattern | WDDHF8HB2AAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| DoT tire identifier | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's ZIP code |